Simulation Evaluation – Guest Room Staying Experience模拟营业评估表 - 客房入住体验
Welcome to Shangri-La Hotel, Jinan. Thank you for participating in this Pre-Opening Hotel Simulation. We aim to provide you with the Shangri-La Experience during your stay. We would appreciate if you can take a few minutes to give us your feedback and suggestions. We thank you for your support and wish you a pleasant stay.
欢迎来到济南香格里拉大酒店。十分感谢您参加酒店开业前的模拟营业。我们的目标是在您入住期间,为您提供独特的香格里拉体验。请您利用几分钟的时间完成以下评估表,非常感谢您的宝贵意见和建议。再次感谢您的支持并祝您入住愉快。
Your Chinese name 您的中文姓名:
Your level 您的级别:
Service Associate 宾客服务员
Service Leader 宾客服务主管
Service Manager 宾客服务经理
Senior Service Manager 高级宾客服务经理
Service Executive 宾客服务行政管理级
Your division / department 您的部门:
Executive Office 行政办公室
Human Resources 人力资源部
Finance 财务部
Sales Marketing 市场销售部
Engineering 工程部
Security 保安部
Front Office 前厅部
Housekeeping 客房部
Food Beverage 餐饮部
Kitchen 厨房
Date of your stay 您的入住日期:
Did you open the door smoothlyby using the key card?您是否能用房卡顺利开门?
Yes 是
No 不是
Not Applicable 不适用
Did the Door close on its own and locked?房门是否可以自动关闭并锁住?
Yes 是
No 不是
Not Applicable 不适用
Was the Doorbell audible and clear when pressed?按动门铃时铃声是否清脆响亮?
Yes 是
No 不是
Not Applicable 不适用
Was the DND signage clear and visible?请勿打扰指示灯是否清晰醒目?
Yes 是
No 不是
Not Applicable 不适用
Were all the lights working? If not, please specify所有灯具是否工作正常? (如有工作不正常的灯具,请具体指出)
Yes 是
No 不是
Not Applicable 不适用
Were the instructions easy and simple to follow when tried touse the in-room locker?请试用房间写字桌内电子储物柜,电子储物柜操作说明是否清晰明了,容易操作?
Yes 是
No 不是
Not Applicable 不适用
Were the speed dial buttons on the telephone set programmedcorrectly? (Please dont test the “Emergence”speed dial)快速拨号键设置是否正确?(请不要按“紧急”键)
Yes 是
No 不是
Not Applicable 不适用
Were all the channels correctly tuned? If not, please specify所有频道是否和电视节目单一致? (如选择“不是”,请具体指出)
Yes 是
No 不是
Not Applicable 不适用
Was the reception clear while turning to the radio channels?电台频道的接收情况是否良好/清晰?
Yes 是
No 不是
Not Applicable 不适用
Was the bathroom volume control in working order?浴室音量调节是否工作正常?
Yes 是
No 不是
Not Applicable 不适用
Was the kettle working?热水壶是否工作正常?
Yes 是
No 不是
Not Applicable 不适用
Was the coffee and tea well presentation?咖啡和茶叶是否摆放整齐?
Yes 是
No 不是
Not Applicable 不适用
Please check the mini bar, was the drinks chilled?请检查迷你吧酒水,饮料是否都是冰凉的?
Yes 是
No 不是
Not Applicable 不适用
Was the bed made-up tidy and flat?床是否整理的平整整洁?
Yes 是
No 不是
Not Applicable 不适用
Was the water pressure of basin good?洗手池水压是否正常?
Yes 是
No 不是
Not Applicable 不适用
Was the water pressure of bathtub good?浴缸水压是否正常?
Yes 是
No 不是
Not Applicable 不适用
Did you experience temperature fluctuations while taking ashower?沐浴时温度是否适合?
Yes 是
No 不是
Not Applicable 不适用
Did the water drainageof the shower, bath tub or hand basin running smoothly? If not, please specify.使用淋浴,浴缸和面盆时,下水是否顺畅? (如选择“不是”,请具体指出)
Yes 是
No 不是
Not Applicable 不适用
Was the air-conditioner running quietly?房间空调运行是否没有噪音?
Yes 是
No 不是
Not Applicable 不适用
Was the hairdryer easy to find and use?吹风机是否容易找到并且易于使用?
Yes 是
No 不是
Not Applicable 不适用
Were both bedside and bathroom phones working properly?床头电话和浴室电话是否都工作正常?
Yes 是
No 不是
Not Applicable 不适用
Was the curtain easy to be open?开关窗帘是否容易?
Yes 是
No 不是
Not Applicable 不适用
Was there not any light come through the curtain after it hasbeen closed?窗帘关闭后是否没有光线射入?
Yes 是
No 不是
Not Applicable 不适用
Was the room quiet enough for a good rest? If not, pleasespecify time and typeof noise.房间是否足够安静让您休息?(如果选择“不是”, 请具体指出时间和噪音种类)
Yes 是
No 不是
Not Applicable 不适用
Kindly ratethe following – Circle 5 asExcellent 1 as Very Poor给下列项目评分 - 5代表极好,1代表差
| 5 | 4 | 3 | 2 | 1 |
Cleanliness and tidy of the room?房间整洁程度 | | | | | |
Cleanliness and tidy of the bathroom?卫生间整洁程度 | | | | | |
Ambience of the Room 房间的氛围(Comfortable temperature 舒适的温度) | | | | | |
Ambience of the Room 房间的氛围(Lightingmood 灯光的氛围) | | | | | |
Howwould you rate your guest room?您如何评价您的客房?
Excellent 极好
Very Good 很好
Good 好
Fair 一般
Poor 差
Other feedback and suggestions其他意见及建议: