本页仅为文字内容,不可回答。
Simulation Evaluation – Check Out模拟营业评估表 - 客人离店
Welcome to Shangri-La Hotel, Jinan. Thank you for participating in this Pre-Opening Hotel Simulation. We aim to provide you with the Shangri-La Experience during your stay. We would appreciate if you can take a few minutes to give us your feedback and suggestions. We thank you for your support and wish you a pleasant stay.
欢迎来到济南香格里拉大酒店。十分感谢您参加酒店开业前的模拟营业。我们的目标是在您入住期间,为您提供独特的香格里拉体验。请您利用几分钟的时间完成以下评估表,非常感谢您的宝贵意见和建议。再次感谢您的支持并祝您入住愉快。
分割线
Your Chinese name 您的中文姓名:
    ____________
Your level 您的级别:
Service Associate 宾客服务员
Service Leader 宾客服务主管
Service Manager 宾客服务经理
Senior Service Manager 高级宾客服务经理
Service Executive 宾客服务行政管理级
Your division / department 您的部门:
Executive Office 行政办公室
Human Resources 人力资源部
Finance 财务部
Sales Marketing 市场销售部
Engineering 工程部
Security 保安部
Front Office 前厅部
Housekeeping 客房部
Food Beverage 餐饮部
Kitchen 厨房
Date of your stay 您的入住日期:
Your room No. 您的房号:
    ____________
分割线
Check Out Service 退房服务:Name of Colleague(s) who serve you为您提供服务的员工的名字:
    ____________
Did the server greet you with a smile and offer assistance?(Nin hao, Good Morning/Afternoon/Evening, Sir/Madame, may I help you?)员工是否微笑问候您并提供帮助? (您好,早上好/下午好/晚上好,先生/女士,请问有什么可以帮您吗?)
Yes 是
No 不是
Not Applicable 不适用
Did server call you by name?员工是否称呼您的姓名?
Yes 是
No 不是
Not Applicable 不适用
Did the server check with you stay experience?员工是否询问您的入住感受?
Yes 是
No 不是
Not Applicable 不适用
Did the server remind you to clear the electronic In-roomlocker and remind you if there was any other belonging left in the room?员工是否提醒您清理房间内的电子保险箱并询问您是否有其他物品遗留在房间内?
Yes 是
No 不是
Not Applicable 不适用
Did the server check with you whether any mini-bar items wereconsumed in the previous evening?员工是否询问前一晚有无使用过房间小冰箱内的食品饮料?
Yes 是
No 不是
Not Applicable 不适用
Were you billed accurately?您的帐单是否准确无误?
Yes 是
No 不是
Not Applicable 不适用
Did the server handle check-out promptly and efficiently?员工是否快速而高效地为您办理完成离店手续?
Yes 是
No 不是
Not Applicable 不适用
Did the server say “thank you for staying with us”?员工是否感谢您的光顾?
Yes 是
No 不是
Not Applicable 不适用
See Off 送行服务:Name of Colleague(s) who serve you为您提供服务的员工的名字:
    ____________
Did the server thank you for staying with Songbei Shangri-La,Harbin and genuinely expressed enthusiasm to welcome you back soon and wish youa pleasant journey?员工是否真挚的感谢您入住哈尔滨松北香格里拉大酒店,热情的欢迎您再次光临并祝您旅途愉快?
Yes 是
No 不是
Not Applicable 不适用
Did the server give a gracious farewell and accompany youfrom the reception to the port cohere?员工是否与您诚挚道别并从前台陪同您到酒店门廊处?
Yes 是
No 不是
Not Applicable 不适用
分割线
How would you rate yourOver-all Departure Experience?您如何评价您的整体离店感受?
Excellent 极好
Very Good 很好
Good 好
Fair 一般
Poor 差
Other feedback and suggestions其他意见及建议:
    ____________

Simulation Evaluation – Check Out模拟营业评估表 - 客人离店

Welcome to Shangri-La Hotel, Jinan. Thank you for participating in this Pre-Opening Hotel Simulation. We aim to provide you with the Shangri-La Experience during your stay. We would appreciate if you can take a few minutes to give us your feedback and suggestions. We thank you for your support and wish you a pleasant stay.
欢迎来到济南香格里拉大酒店。十分感谢您参加酒店开业前的模拟营业。我们的目标是在您入住期间,为您提供独特的香格里拉体验。请您利用几分钟的时间完成以下评估表,非常感谢您的宝贵意见和建议。再次感谢您的支持并祝您入住愉快。
-----------------------------------------------------------------------------------------------------------------------------------------------
Your Chinese name 您的中文姓名:
    ____________
Your level 您的级别:
Service Associate 宾客服务员
Service Leader 宾客服务主管
Service Manager 宾客服务经理
Senior Service Manager 高级宾客服务经理
Service Executive 宾客服务行政管理级
Your division / department 您的部门:
Executive Office 行政办公室
Human Resources 人力资源部
Finance 财务部
Sales Marketing 市场销售部
Engineering 工程部
Security 保安部
Front Office 前厅部
Housekeeping 客房部
Food Beverage 餐饮部
Kitchen 厨房
Date of your stay 您的入住日期:
Your room No. 您的房号:
    ____________
-----------------------------------------------------------------------------------------------------------------------------------------------
Check Out Service 退房服务:Name of Colleague(s) who serve you为您提供服务的员工的名字:
    ____________
Did the server greet you with a smile and offer assistance?(Nin hao, Good Morning/Afternoon/Evening, Sir/Madame, may I help you?)员工是否微笑问候您并提供帮助? (您好,早上好/下午好/晚上好,先生/女士,请问有什么可以帮您吗?)
Yes 是
No 不是
Not Applicable 不适用
Did server call you by name?员工是否称呼您的姓名?
Yes 是
No 不是
Not Applicable 不适用
Did the server check with you stay experience?员工是否询问您的入住感受?
Yes 是
No 不是
Not Applicable 不适用
Did the server remind you to clear the electronic In-roomlocker and remind you if there was any other belonging left in the room?员工是否提醒您清理房间内的电子保险箱并询问您是否有其他物品遗留在房间内?
Yes 是
No 不是
Not Applicable 不适用
Did the server check with you whether any mini-bar items wereconsumed in the previous evening?员工是否询问前一晚有无使用过房间小冰箱内的食品饮料?
Yes 是
No 不是
Not Applicable 不适用
Were you billed accurately?您的帐单是否准确无误?
Yes 是
No 不是
Not Applicable 不适用
Did the server handle check-out promptly and efficiently?员工是否快速而高效地为您办理完成离店手续?
Yes 是
No 不是
Not Applicable 不适用
Did the server say “thank you for staying with us”?员工是否感谢您的光顾?
Yes 是
No 不是
Not Applicable 不适用
See Off 送行服务:Name of Colleague(s) who serve you为您提供服务的员工的名字:
    ____________
Did the server thank you for staying with Songbei Shangri-La,Harbin and genuinely expressed enthusiasm to welcome you back soon and wish youa pleasant journey?员工是否真挚的感谢您入住哈尔滨松北香格里拉大酒店,热情的欢迎您再次光临并祝您旅途愉快?
Yes 是
No 不是
Not Applicable 不适用
Did the server give a gracious farewell and accompany youfrom the reception to the port cohere?员工是否与您诚挚道别并从前台陪同您到酒店门廊处?
Yes 是
No 不是
Not Applicable 不适用
-----------------------------------------------------------------------------------------------------------------------------------------------
How would you rate yourOver-all Departure Experience?您如何评价您的整体离店感受?
Excellent 极好
Very Good 很好
Good 好
Fair 一般
Poor 差
Other feedback and suggestions其他意见及建议:
    ____________
联系我们
客服专线 4006-700-778
其他咨询 4006-188-166
客服邮箱 wenjuan@idiaoyan.com
问卷网公众号 问卷网公众号
问卷网APP 问卷网APP
问卷网服务协议 隐私政策 免责声明 ©2013-2020 上海众言网络科技有限公司 ICP证:合字B2-20160010 沪ICP备10013448 沪公网安备 31010402000149号