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SODEXO CLIENT SATISFACTION SURVEY QUESTIONNAIRE

Sodexo values our partnership with your organization and would like your feedback.
I. Your Sodexo Experience (15%)1. Overall, how satisfied are you with the services provided by Sodexo?
1. Very Dissatisfied (Reason?)
2. Dissatisfied (Reason?)
3. Neither Satisfied nor Dissatisfied
4. Satisfied
5.Very Satisfied
Will you please share your comments on why you score as above?
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II. Your Partnership with Sodexo (15%)Please rate your level of satisfaction for the following questions regarding Sodexos overall support.
1.VeryDissatisfied (Reason?) 2. Dissatisfied (Reason?) 3. Neither Satisfied nor Dissatisfied 4. Satisfied 5.Very Satisfied
1. Strategic Partnership between Sodexo and your organization
2. Sodexos ability to impact / improve Quality of Life of your employees
3. Sodexos communication reporting procedures
4. Sodexos approach towards implementation of innovative solutions
5. Sodexos ability to assign the right people to your site
Are there any additional comments you would like to share regarding Sodexo support?
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III. Your Sodexo Team (15%)Please think about respecticve Sodexos Management Team when responding to the following questions.
1. Very Dissatisfied (Reason?) 2. Dissatisfied (Reason?) 3. Neither Satisfied nor Dissatisfied 4. Satisfied 5.Very Satisfied N/A
1. Onsite Team: Capability competency of on-site team to support day to day operations
2. Site Manager: Ownership management skills
3. Region / District / Area Manager: Ability to respond action in timely manner
4. Support from Sodexo Regional Office / Headquarter : Delivery on commitments
Are there any additional comments you would like to share regardingSodexo team?
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IV.Your Health, Safety Environment (15%)Please indicate your level of satisfaction with the below parameters
1. Very Dissatisfied(Reason?) 2. Dissatisfied (Reason?) 3. Neither Satisfied nor Dissatisfied 4. Satisfied 5.Very Satisfied
1. Sodexo ensures hygiene safety and environment standards are maintained, as per government norms
2. Sodexo ensures the team deployed on site is trained / inducted in Safety procedures
3. Sodexo ensures its team follows safe behaviour / use of PPE while performing the job
4. Sodexo ensures timely incident / accident reporting
Are there any additional comments you would like to share regarding HSE practices?
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V. Your Sodexo Services (40%) Please indicate your overall satisfaction with the specific services provided by Sodexo. If certain services are not provided by Sodexo in your organisation please indicate as Not Applicable (N/A)
1. Very Dissatisfied (Reason?) 2. Dissatisfied (Reason?) 3. Neither Satisfied nor Dissatisfied 4. Satisfied 5.Very Satisfied N/A
1. Janitorial Services
2. Pest Control
3. Waste Management
4. Landscaping and Grounds Maintenance
5. Shuttle / Transport
6. Reception and Customer Services
7. Canteen / Cafeteria Services
8. Security Services
9. Hard services
10. Project Management
Are there any additional comments you would like to share regardingSodexo Services?
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VI. Based on your experience, would you recommend the services of Sodexo to business partners, associates or acquaintances? Please use a 0 to 10 scale, 0 meaning you would definitely not recommend Sodexo and 10 that you would definitely recommend Sodexo.
0
1
2
3
4
5
6
7
8
9
10
Will you please share your comments on why you score as above?
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Please fill in your personal information
Name:    ____________
Title:    ____________
Company Name:    ____________
City:    ____________