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暴雪公司顾客满意度调查
欢迎参加本次答题
Q1:Howold are you?
12-18
19-25
26-29
More than 30
Q2:Buythe Blizzard Company products for your economy has some effect?
Yes
No
Q3:How many years you used Blizzard Company's products?
Never
Less than 1 year
1-3 years
4-6 years
More than 6 years
Q4:Why you want to buy the Blizzard Company’s products?
The game quality
The game type
Customer service
Play gmaes online with your friends
Q5:Howmany Blizzard Company's products meet your expectations?
1-2
3
4
5
Q6:Whenthe Blizzard Company’s product after the release, and after a gap between yourexpectations, you will buy?
Yes
The contrast is not very big I will buy
No
Q7:The following what factors lead to you give up to buy Blizzard Company’sproducts?
The price is too high
Other companys have a better product.
Not satisfied with the products
I don't want to use a similar product
Q8:If other company (such asEA) releases a new pretty good game, what is your decision to purchase game?
Still choose Blizzard!
Purchase the better game (EA)!
Purchase both of them
Purchase nothing!
Depend on the quality of the game
Q9:Doyou think Blizzard Company's after-sales service is good or not good?
Good
Not good
Q10:The main reason why do youthink blizzard customer service is not good?
The lack of customer service telephone
Delay in solving the problem
The problem cannot be solved
Service personal have bad attitude
Q11:Which is your preferred wayto solve the problem?
One-to-one online service
By telephone
By message reply
Face to face
Q12:How long to solve theproblem can you accept?
At once
Half a day
One day
More than one day
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