Data Entry/ Query Resolving Timeliness
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
Soft Skill Response to client enquiries in a timely manner
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
Proactive ability Ability to solve problems to cope with unexpected situations in a timely manner
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A
Proactive ability Identify risks and come up with solutions
Unsatisfactory
Acceptable
Satisfactory
Very Satisfactory
N/A