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SMO-2015-1207 CUSTOMER FEEDBACK SURVEY

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Data Entry/ Query Resolving Completeness

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

IVRS/IWRS Completeness

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

Drug Dispensing/ Return

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

Source Management

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

Soft Skill Ability to understand customer needs

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

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