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SMO-2019-3199CUSTOMER FEEDBACK SURVEY

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Data Entry/ Query Resolving Accuracy

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

IVRS/IWRS Accuracy

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

Laboratory kits

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

Study Understanding

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

Soft Skill Response to client enquiries in a timely manner

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

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